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Implementing and Supporting Cisco Unified Contact Center Enterprise
Question No: 11
Which option lists the settings in the registry to enable IPsec logging with Cisco Unified ICM?
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Add Key = IPSec; DWORD Value = Enable_Logging; DWORD Value = 0
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Add Key = Oakley; DWORD Value = EnableLogging; DWORD Value = 1
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Add Key = Security; DWORD Value = Enable-Logging; DWORD Value = 1
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Add Key = Oak; DWORD Value = EnableLog; DWORD Value = 1
Answer: B
Question No: 12
Which three statements about Multi Line Agent mode in a Cisco Unified Contact Center Enterprise deployment are true? (Choose three.)
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It monitors and reports calls on all lines on the phone.
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Allows Unified CCE to support Join Across Line and Direct Transfer Across Line features on the phone.
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It monitors and reports of calls on only one line on the phone.
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It requires a busy trigger of 2 (call waiting), although calls cannot be forwarded to other extensions on the phone when busy.
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It requires a maximum of two call appearances.
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Shared lines are supported on ACD lines but not on non-ACD lines.
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Call Park is supported on ACD and non-ACD lines.
Answer: A,B,E
Question No: 13
You have deployed a VXML application named MyVXMLApp. Which variable name must be passed using one of the user.microapp.ToExtVXML ECC variables?
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appname=MyVXMLApp
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app=MyVXMLapp
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vxmlapp=MyVXMLApp
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application=MyVXMLApp
Answer: D
Question No: 14
Which option lists what the Security Wizard configures with Cisco Unified Contact Center Enterprise?
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Windows Firewall, network isolation, and SQL hardening
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Windows Firewall, IPsec configuration, and gateway security
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network isolation, IPsec configuration, and Windows configuration
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VPN configuration, IPsec configuration, and NAT configuration
Answer: A
Question No: 15
Refer to the exhibit.
This exhibit is the setup of the Cisco Unified Customer Voice Portal Server. Based on this
configuration, which two options must be configured in the Cisco Unified Contact Center Enterprise Configuration Manager tool? (Choose two.)
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A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 5000.
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A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 100.
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A VRU PG peripheral should be configured with a peripheral ID of 5000.
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A network VRU should be configured with a label of maximum length 10 digits.
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A PG explorer peripheral should be configured with a peripheral ID of 200.
Answer: B,D
Question No: 16
Refer to the exhibit.
In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging in to the desktop. The error message highlighted has been found in the Jgw1log file. Which option describes the likely cause of this error?
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MAC address of the phone not associated with PG user.
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PG user does not have quot;Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user groupquot; role.
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In the peripheral gateway, Agent Phone Line Control not set to quot;All Linesquot;.
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Phone Join Across Lines feature is enabled.
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Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.
Answer: B
Question No: 17
On a VXML gateway with Cisco Unified Customer Voice Portal, which Cisco IOS application service specifies the number of significant digits that are expected to be prepended to the dialed number?
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bootstrap.tcl
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bootstrap.vmxl
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ringtone.tcl
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handoff.tcl
Answer: A
Question No: 18
Within Cisco Unified ICM, which process handles communication between the router and peripheral gateway components?
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dbagent
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opcs
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ccagent
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mds
Answer: C
Question No: 19
Refer to the exhibit.
In a Cisco Unified Contact Center Enterprise 10.0 Outbound Option with SIP dialer, you check the status of the Dialer process from Diagnostic Framework Portico. What does the circled message quot;Rquot; represent?
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customer instance name
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telephony port status
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configured ports
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ready ports
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reserved ports
Answer: D
Question No: 20
Which four items does the Cisco Finesse administrative application allow administrators to configure? (Choose four.)
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connections to the CTI OS server and the Administration amp; Data server database
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cluster settings for VOS replication
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ready and login reason codes
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wrap-up reasons and phonebooks
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workflows and workflow actions
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call variable and ECC variable layout
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desktop layout and conference resources
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upload third-party gadgets
Answer: B,D,E,F
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