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Question No.1
A customer with Avaya Contract Center in SIP environment would like to add voice processing commands to an application. Which block would be required?
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IVR
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Treatment
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Output
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Input
Correct Answer: A
Question No.2
A customer with Avaya Aura Contact Center has created a loop in a script application with the following parameters:
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While the caller is in the loop, the customer wants an announcement to play every thirty seconds, and the queued status of the call and the In-service status of the skillset must be evaluated
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If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service announcement
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If the call is not queued and the skillset is in service. It must be re-queued. What is the proper script syntax to accomplish this requirement?
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Section wait_loop
IF NOT QUEUED THEN
IF OUT OF SERVICE SKILLSET automotive THEN
GIVE RAN out_of_service_ran_gv DISCONNECT
END IF END IF
GIVE RAN agts_stlll_busy_ran_gv WAIT 30
EXECTUTE wait_loop Avaya 3300 Exam
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Section wait_loop
IF NOT QUEUED THEN
IF NOT OUT OF SERVICE automotive THEN QUEUE TO SKILLSET automotive
WAIT 2 ELSE
GIVE RAN out_of_service_ran_gv DISCONNECT
END IF END IF
GIVE RAN agts_still_bu5y_ran_gv WAIT 30
EXECTUTE wait_loop
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Section wait_loop
IF QUEUED AND IF OUT OF SERVICE automotive THEN
GIVE RAN out_of_service_ran_gv DISCONNECT
END IF END IF
GIVE RAN agts_still_busy_ran_gv
WAIT 30
EXECTUTE wait_loop
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Section wait_loop
IF NOT QUEUED AND IF NOT OUT OF SERVICE SKILLSET automotive THEN GIVE RAN
out_of_service_ran_gv DISCONNECT
END IF END IF
GIVE RAN agts_still_ran_gv WAIT 30
EXECUE walt_loop
Correct Answer: B
Question No.3
A customer is using the intrinsic Call Rate in amp; script. For what Information is the system looking when the Call Rate Intrinsic is used?
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the number of contacts that entered the system in the last 10 minutes
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the total number of active calls in the system
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the number of calls that entered the system in the last 10 minutes
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the number of calls answered in the preceding 10 minutes
Correct Answer: A
Question No.4
A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being answered in the automotive skillset in 20 seconds or less. What would need to be programmed to obtain this data?
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Create an application threshold class, set the Level 1 %Servlce_Level_S Threshold to 20, the Level 2 %Servlce_Level_S threshold to 30, and assign the threshold class to the automotive ski 11 set.
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Create a skillset threshold class, set the Level 1 %Service_Level_S Threshold lo 10, the Level 2% Service_Level_S Threshold to 20 and assign the threshold class to the automotive skillset.
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Create an application threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.
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Create a skillset threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.
Correct Answer: D
Question No.5
A customer with Avaya Aura Contact Center will use the Contact Router for all calls entering the system. What is one function of the Contact Router?
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It links agents to applications.
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It links skillsets to applications.
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It links Intrlnslcs to applications.
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It links Control Directory Numbers (CDN) to applications.
Correct Answer: D
Question No.6
Which statement regarding scripts is true?
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A secondary script is the only place treatments can be applied to the call.
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A primary script is referenced directly from the Master script, otherwise It Is a secondary script.
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A primary script is the only place that call variables can be assigned.
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Secondary and primary scripts are exactly the same.
Correct Answer: B
Question No.7
Which two commands can update the value of a call variable? (Choose two.)
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GIVE
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READVAR
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ASSIGN TO
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COLLECT DIGITS
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SEND REQUEST
Correct Answer: BD
Question No.8
How many seconds are recommended that a script should wait after queuing a contact to a skillset?
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WAIT 1
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WAIT 2
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WAIT 4
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WAIT 8
Correct Answer: B
Question No.9
A customer with Avaya Aura Contact Center has written a script application. The Problem View Is showing a syntax error with the following area of script:
IF DAY OF WEEK EQUALS MONDAY..FRIDAY THEN
What is the correct syntax required for this application?
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IF DAYS OF WEEK EQUALS MONDAY..FRIDAY THEN
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IF DAY OF WEEK EQUAI S MON..FRI THEN
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IF DAY OF WEEK – MONDAY FRIDAY THEN
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IF DAY OF WEEK = MONDAY..FRIDAY THEN
Correct Answer: D
Question No.10
A supervisor with Avaya Aura Contact Center would like to create a custom Application Display The data fields available are cumulative, fixed, and instantaneous. What is an example of a cumulative data field?
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Application Name
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Average Answered Delay
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Calls Waiting
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Service Level Threshold
Correct Answer: B
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