Get Full Version of the Exam
http://www.EnsurePass.com/ITIL-F.html
Question No.11
Which one of the following is NOT a characteristic of a process?
-
It is measurable
-
It delivers specific results
-
It responds to specific events
-
It structures an organization
Correct Answer: D
Question No.12
Which of the following are classed as stakeholders in service management?
-
Customers
-
Users
-
Suppliers
-
All of the above
-
1 and 3 only
-
1 and 2 only
-
2 and 3 only
Correct Answer: A
Question No.13
What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?
-
Business services
-
Component services
-
Supporting services
-
Customer services
Correct Answer: C
Question No.14
What should a service always deliver to customers?
-
Applications
-
Infrastructure
-
Value
-
Resources
Correct Answer: C
Question No.15
What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?
-
Business services
-
Component services
-
Supporting services
-
Customer services
Correct Answer: C
Question No.16
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?
-
Employers
-
Stakeholders
-
Regulators
-
Accreditors
Correct Answer: B
Question No.17
What is the act of transforming resources and capabilities into valuable service better known as?
-
Service management
-
Incident management
-
Resource management
-
Service support
Correct Answer: A
Question No.18
Which of the following is an enabler of best practice?
-
Standards
-
Technology
-
Academic research
-
Internal experience
Correct Answer: B
Question No.19
Which of the following are sources of best practice?
-
Academic research
-
Internal experience
-
Industry practices
-
All of the above
-
1 and 3 only
-
1 and 2 only
-
2 and 3 only
Correct Answer: A
Question No.20
Which of the following is NOT a source of best practice?
-
Standards
-
Technology
-
Academic research
-
Internal experience
Correct Answer: B
Get Full Version of the Exam
ITIL-F Dumps
ITIL-F VCE and PDF