Get Full Version of the Exam
http://www.EnsurePass.com/ITIL-F.html
Question No.211
Access management is responsible for implementing policies defined in which process?
-
Service portfolio management
-
Information security management
-
Change management
-
Problem management
Correct Answer: B
Question No.212
ITSM concepts are often described in the context of only one of these type. Type I, type II and type III.
-
Service Units
-
Business Units
-
Service Providers
-
Customers
Correct Answer: C
Question No.213
Which process is responsible to provide and maintain accurate information on all services that are being transitioned or have been transitioned to the live environment?
-
Service portfolio management
-
Service level management
-
Service catalogue management
-
Service capacity management
Correct Answer: C
Question No.214
What is used to control a process?
-
Inputs
-
Functions
-
Objectives
-
Stakeholders
Correct Answer: C
Question No.215
Can service operation improve efficiency in the business operation by automating common routines?
-
No, automating common routines improves effectiveness but not efficiency
-
Yes, through automating common routines and introducing the service knowledge management System (SKMS)
-
Yes, through automating common routines, more productive work can be carried out
-
No, automating common routines only results in preventing common problems
Correct Answer: B
Question No.216
What BEST describes the value of service operation to the business?
-
It supports the creation of a portfolio of quantified services
-
It ensures IT services are continuously aligned to business requirements
-
It defines the control of service assets and configurations
-
It reduces the duration and frequency of service outages
Correct Answer: D
Question No.217
Which process has the following objective #39;Establish new or changed services into supported environments within the predicted cost, time and resource estimates#39;?
-
Service strategy
-
Service transition planning and support
-
Service level management
-
Change management
Correct Answer: B
Question No.218
Which is the CORRECT activity to carry out the quot;How do we get therequot; phase of the Continual Service Improvement approach?
-
Service and process improvement
-
Baseline assessments
-
Policy and governance review
-
Measurable targets
Correct Answer: A
Question No.219
Which is responsible for the production of the service design package (SDP)?
-
Service portfolio management
-
Service catalogue management
-
Design coordination
-
Service design
Correct Answer: D
Question No.220
Which process works with change management to ensure only authorized components are used?
-
Knowledge management
-
Service portfolio management
-
Service asset and configuration management
-
Financial management for IT services
Correct Answer: C
Get Full Version of the Exam
ITIL-F Dumps
ITIL-F VCE and PDF