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Question No.231
In service design, which term describes services, technologies and tools?
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People
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Partners
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Products
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Processes
Correct Answer: C
Question No.232
When should a known error be raised?
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Only when the root cause is found and a workaround exists
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As soon as it becomes useful to do so
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Only when the error in the IT Service is found
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As soon as the major problem procedure is executed
Correct Answer: B
Question No.233
Which stage of the service lifecycle includes the scope of service retirement and transfer of services between service providers?
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Service transition
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Service level management
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Service operation.
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Service Design.
Correct Answer: A
Question No.234
Which of the following in NOT an objectives of the operations management function?
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Swift application of skills to diagnose any IT Operations failures that occur
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Delivering Operational improvements to achieve reduced costs.
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Management of the definitive media library (DML)
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Maintenance of status quo to achieve stability of day to day processes and activities
Correct Answer: A
Question No.235
What BEST defines IT service management?
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An organization supplying services to only external customers.
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The customer of an IT Service provider who defines and agrees the service targets.
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The implementation and management of quality IT services that meet business needs.
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The resources that are utilized to provide value to customers through services.
Correct Answer: C
Question No.236
What BEST describes the value of continual service improvement to the business?
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It supports the creation of a portfolio of quantified services
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It results in gradual improvement in cost effectiveness
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It improves governance by building controls into service designs
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It provides quick and effective access to standard services
Correct Answer: B
Question No.237
Which is the CORRECT description of an outcome?
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The result of carrying out an activity, following a process, or delivering an IT service
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The inputs that trigger an action for an activity, process or IT service
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The prediction of the future demand requirements for an activity, process or IT service
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The design and development of the activities that make up a process or IT service
Correct Answer: A
Question No.238
Which one of the following answers shows two of the activities relating to tools that will take place during the transition stage of the service lifecycle?
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Testing the tool and training process managers on using the process
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Development or purchase of tools and deployment of the tools
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Training tool administrators how to manage tools and monitoringtool performance in operationalenvironment
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Development or purchase of tools and deployment of the process
Correct Answer: D
Question No.239
What is the primary focus of component capacity management?
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Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
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Review of all capacity supplier agreements and underpinning contracts with supplier management
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Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
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Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
Correct Answer: C
Question No.240
Which stage of the service lifecycle identifies, defines and aligns the IT solution with the business requirements?
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Service transition
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Service design
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Service operation
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Service configuration
Correct Answer: B
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