[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 271-280

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Question No.271

Which statement about Business Cases is TRUE?

  1. Business Cases should focus on both the financial and non-financial impacts of the proposed projector service.

  2. Business Cases should focus on only the financial impacts of the proposed project to secure support and funding.

  3. Business Cases should focus on only the non-financial business impacts of the proposed project to secure proper high-level management support.

  4. Business cases should only focus on how the proposed project can lower costs and improve customer satisfaction, listing measures and targets.

Correct Answer: A

Question No.272

Where should incident resolution targets to be documented?

  1. A service level agreement (SLA)

  2. A request for change (RFC)

  3. The service portfolio

  4. A service description

Correct Answer: A

Question No.273

Which one of the following is a correct definition of a supplier category?

  1. Strategic – for suppliers of operational products or services

  2. Tactical – for relationships involving significant commercial activity and business interaction

  3. Operational – for suppliers providing low value and/or readily available products and services

  4. Commodity – for significant partnering relationships that involve senior managers

Correct Answer: C

Question No.274

Which document shows a detailed analysis of business impact and benefits?

  1. A return on investment

  2. Service level requirements

  3. A business case

  4. A service level agreement

Correct Answer: C

Question No.275

What is the BEST definition of an internal service?

  1. It is a supporting service delivered between functions of the IT service provider

  2. It is any customer-facing service delivered by an outsourced provider

  3. It is a service delivered to the terms of a contract which enables a customer to achieve business outcomes

  4. It is a service delivered between departments or business units in the same organization

Correct Answer: D

Question No.276

What does the continual service improvement (CSI) approach enable a business to achieve?

  1. It keeps the communication going within the business.

  2. It helps the business in making decisions on improvement initiatives.

  3. It helps the stakeholders understand their customers.

  4. It dictates the way the business interacts with external suppliers.

Correct Answer: C

Question No.277

Which function is responsible for the closure of an incident record?

  1. Event management

  2. The service desk

  3. Either the service desk or an appropriate third party engineer

  4. Any appropriate function

Correct Answer: B

Question No.278

The configuration management system is part of which system?

  1. The availability management information system

  2. The capacity management information system

  3. The information security management system

  4. The service knowledge management system

Correct Answer: D

Question No.279

What BEST describes the value of service strategy to the business?

  1. It supports the creation of a portfolio of quantified services

  2. It reduces the effort spent on managing test and pilot environments

  3. It improves the control of service assets and configurations

  4. It provides quick and effective access to standard services

Correct Answer: A

Question No.280

Third parties responsible for supplying goods or services that are required to deliver IT services is a description of which stakeholder?

  1. External Customers

  2. Suppliers

  3. Operations

  4. External Consultants

Correct Answer: B

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ITIL-F Dumps